Oversee a team of Patient Outreach Coordinators and Onboarding Specialists to ensure compliant and effective patient communications.
Coach team members on calling best practices and conversational techniques to address patient concerns.
Manage workflows, audits, and collaboration with hospital sites to optimize outreach operations.
Shields Health Solutions partners with hospitals to enhance their pharmacy services by connecting patients with hospital-based pharmacies. The company is dedicated to improving patient care and operates with a focus on teamwork and growth.
Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette for highest customer satisfaction.
Collaborate with managers from other departments to discuss issues and process improvements.
We are building an open, safe and sustainable marketplace for gamers. Our marketplace supports close to 20m+ active users and is growing fast, with a culture of trust and safety.
Answer user questions over chat, email, and phone.
Handle user account requests, including application processing, card disputes, and missing payments.
Teach customers how to use the product and translate user confusion into product suggestions.
Mercury builds a complete finance stack for startups. Since 2019, it has grown to serve over 300,000 startups and small businesses, fostering a culture of warmth and competence.
Triage and resolve customer tickets while managing the service queue.
Partner with internal teams to address complex issues and support deployments.
Identify recurring issues and document processes to improve support.
SOVRA is a leading public procurement platform trusted by over 7,000 government agencies and 1 million suppliers across North America. The company values efficiency, compliance, and transparency, and fosters an inclusive, equitable workplace.
Be the first point of contact for customers, logging all interactions as support tickets.
Respond promptly and prioritize issues based on SLA and operational impact.
Resolve or route tickets and provide proactive updates to customers.
GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.
Define and execute the global support strategy, overseeing dual-shore US and offshore teams to ensure world-class customer experience and SLA performance.
Drive digital transformation through AI automation, self-service capabilities, and modernized systems to scale support operations.
Foster a culture of technical excellence, talent development, and cross-functional alignment with Product, Engineering, and Revenue teams.
Prove provides phone-centric identity tokenization and passive cryptographic authentication solutions for mobile-first businesses. With over 1,000 enterprise customers and 20 billion annual requests, we foster a fast-paced, collaborative culture of self-starters who thrive on challenging work and teamwork.
Serve as the primary Tier 2 escalation point for customer issues exceeding Tier 1 scope.
Own escalated cases from intake through resolution, including investigation and cross-team coordination.
Monitor customer survey responses, follow up on negative experiences, and route feedback to the right teams.
Clever is a venture-backed real estate technology company revolutionizing the way people buy, sell, and manage real estate. With a 4.9 TrustPilot rating and over 3,800 reviews, they have helped consumers save over $210 million in fees, fostering a customer-centric culture.
Lead a 23-person global support organization, scaling tooling, processes, and performance metrics.
Own core metrics like first reply time, requester wait time, and CSAT, using Zendesk Explore.
Drive AI strategy with Swift CX chatbot to triage and deflect tickets, freeing the team for higher-value work.
Virtuous provides software for nonprofits to inspire generosity and drive donor engagement. The company is built on a culture of radical generosity, humility, and building better, with a talented team committed to delivering best-in-class solutions.
Resolve clinic inquiries via phone, email, and chat, coordinating cross-functionally to troubleshoot orders and escalations.
Assist clinics with product selection, ordering guidance, and documentation to ensure smooth workflows.
Act as a voice for clinics and patients, delivering high-empathy communication and advocating for process improvements.
We are building the modern software infrastructure to make hospital-quality care accessible everywhere. We're a well-funded Series C company backed by General Catalyst, SignalFire, and Sapphire Ventures, growing fast and driven by our mission.
Serve as primary support for teachers, troubleshooting technical and classroom issues via email and calls.
Manage help desk processes, create self-service resources like articles and videos, and escalate product bugs.
Collaborate with product and engineering to identify recurring issues and improve support resources.
Opportunity Education develops Feedback Forward, an app for daily exit tickets that supports educators and schools. The organization is distributed across various US and overseas locations, with a small team focused on improving classroom technology.